Before and After Installation
Day One
You'll automatically get order confirmation emails for your customer's order being direct shipped to your location for installation. This is your first opportunity to contact your (sometimes new) customer for the first time and schedule their installation. A valuable service to the customer, this simple follow-up reassures them that the Recommended Installer program is working behind the scenes. If you haven't been receiving these emails or if you view a confirmation and are unable to perform the installation, please contact your Recommended Installer program coordinator at 800-428-8355, ext. 4195 or installersupport@tirerack.com.
Before Installation
Then, before you begin installation, it's best to inspect wheels/tires/vehicle prior to dismounting and make your customers aware of any pre-existing wheel or vehicle damage, irregular tire wear patterns, etc. Often this will be helpful information to your customers and will build on their trust in your services.
After Installation
After installation perform a delivery inspection. Remove the tire labels, make sure the valve cores are seated and stems don't leak. Make sure pressures are set to vehicle manufacturer's specifications and make sure wheels are as clean or cleaner after installation than before. Feedback from many customer surveys tells us that customers are unhappy about greasy fingerprints, etc, left on their wheels or their vehicle. Also note that even more customers readily indicated in their survey responses their satisfaction when tire/wheel assemblies came back clean and/or with tire dressing applied. Last but not least, no job's complete until the paperwork's done. Your customer's Tire Rack invoice is included in their shipment and should be transferred to him or her after installation. In the end it all adds up to a happy customer and repeat business!